http://forums.otterhub.org/viewtopic.php?f=53&t=16009#p64539
Dependent Fields are what you said: three fields, plus ACL, plus a bit of javascript. On Tue, Oct 9, 2012 at 10:06 AM, Olivier Macchioni < [email protected]> wrote: > > On Oct 9, 2012, at 15:26, Adrià García-Alzórriz wrote: > > > El dt 09 de 10 de 2012 a les 12:01 +0200, en/na Olivier Macchioni va > > escriure: > >> Hello, > >> > >> I need to classify my tickets based on a multi-level tree - I actually > have 3 levels, for instance: > >> > >> Customer / Shipment / Not delivered > >> Customer / Shipment / Broken > >> Customer / Payment / Invoice not received > >> Customer / Payment / Invoice dispute > >> Supplier / Goods reception / Quality Problem > [...] > >> > >> Thanks, > >> > >> Olivier > > > > You could use Generic Agent feature, which can lock, change owner/state, > > etc tickets according to a preset filter. > > > > In addition of that, you can combine the above feature with Dynamic > > Fields to create switches (eg: FrozenTicket as a Checkbox without > > associate it into a article or ticket) to control ticket flows. > > -- > > Adrià García-Alzórriz <[email protected]> > > Thank you Adrià, > > I fail to see how to implement this using Dynamic Fields. > > Would I need 3 dynamic fields, one per level in my multi-level tree? If > so, how can I restrict the choice for the 2nd level depending on the > selection in the 1st level? > > In my example above, I don't want to see a selection of "Supplier / > Payment / Invoice dispute" for instance. It's not a valid classification > for me. > > I could of course use 1 dynamic fields to hold the whole path in the tree, > but this would leave me with a drop-down with 150+ choices - not really > nice :( > > Olivier > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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