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"[email protected]" <[email protected]> ha scritto: Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Dashboard Auto Refresh (Adri? Garc?a-Alz?rriz) 2. Add custom fields in Customer information (Adri? Garc?a-Alz?rriz) 3. Re: Add custom fields in Customer information (Roy Kaldung) 4. Re: Dashboard Auto Refresh (Alexander Halle) 5. Re: Dashboard Auto Refresh (Roy Kaldung) 6. how to save e-mails as draft? (????) 7. Re: Add custom fields in Customer information (Adri? Garc?a-Alz?rriz) 8. Re: Add custom fields in Customer information (Roy Kaldung) 9. Re: how to save e-mails as draft? (Muhammad El-Sergani) ---------------------------------------------------------------------- Message: 1 Date: Wed, 10 Oct 2012 15:13:35 +0200 From: Adri? Garc?a-Alz?rriz <[email protected]> Subject: Re: [otrs] Dashboard Auto Refresh To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" El dc 10 de 10 de 2012 a les 11:58 +0200, en/na Bernd Backhaus va escriure: > Am 10.10.2012 11:49, schrieb Adi Ariyanto: > > > I already setup overview refresh time into 2 minutes, but still > > dashboard doesn?t autorefresh > > > > I try with chrome and internet explorer > > > > > > > > Is in your otrs it works? > > > > > > > > yes, we use Firefox exclusively though. +1 For example, I'm using Iceweasel 10 and works like a charm. Adi, be sure that your browser accepts cookies, JavaScript, and you know, these basics. And you need a modern browser too, according to OTRS' system requirements [1]. [1] http://www.otrs.com/en/software/otrs-help-desk/features/system-requirements/ -- Adri? Garc?a-Alz?rriz <[email protected]> -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 836 bytes Desc: This is a digitally signed message part URL: <http://lists.otrs.org/pipermail/otrs/attachments/20121010/a1ecea3b/attachment-0001.pgp> ------------------------------ Message: 2 Date: Thu, 11 Oct 2012 09:21:56 +0200 From: Adri? Garc?a-Alz?rriz <[email protected]> Subject: [otrs] Add custom fields in Customer information To: [email protected] Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" Hi there, I'm interested in adding more fields in Customer details. It can be possible with OTRS? I think that Dynamic Fields are available only in Tickets or Articles. I try to keep helpdesk offers support if a customer didn't pay his previous bill, so a *visible* message (such pop-up, custom HTML) would be great. Disabling customers or add text comments into customer's profile are insufficient for us beacause in first case the agent can't find the customer when opens a phone ticket; in the second one, if customer creates a ticket via mail it can be difficult to notice these kind of administrative messages. Do you have any ideas? Many thanks! -- Adri? Garc?a-Alz?rriz <[email protected]> -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 836 bytes Desc: This is a digitally signed message part URL: <http://lists.otrs.org/pipermail/otrs/attachments/20121011/59835c84/attachment-0001.pgp> ------------------------------ Message: 3 Date: Thu, 11 Oct 2012 09:51:44 +0200 From: Roy Kaldung <[email protected]> Subject: Re: [otrs] Add custom fields in Customer information To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=iso-8859-1 On Oct 11, 2012, at 9:21 AM, Adri? Garc?a-Alz?rriz <[email protected]> wrote: > Hi there, > > I'm interested in adding more fields in Customer details. It can be > possible with OTRS? I think that Dynamic Fields are available only in > Tickets or Articles. Yes, this is possible. Add as much fields as needed in the mapping definition for the customer source. > I try to keep helpdesk offers support if a customer didn't pay his > previous bill, so a *visible* message (such pop-up, custom HTML) would > be great. You can solve this issue with some Javascript which looks for a specific field defined in the customer field mapping. > Disabling customers or add text comments into customer's profile are > insufficient for us beacause in first case the agent can't find the > customer when opens a phone ticket; in the second one, if customer > creates a ticket via mail it can be difficult to notice these kind of > administrative messages. One idea for incoming tickets via e-mail could be a customization which checks the customer's account details and add an note, decrease priority or whatever. -Roy -- Roy Kaldung e-mail: [email protected] ------------------------------ Message: 4 Date: Thu, 11 Oct 2012 10:03:29 +0200 From: Alexander Halle <[email protected]> Subject: Re: [otrs] Dashboard Auto Refresh To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=windows-1252; format=flowed Adi Ariyanto wrote: > I already setup overview refresh time into 2 minutes, but still > dashboard doesn?t autorefresh > > I try with chrome and internet explorer > > Is in your otrs it works? I just tested it with Internet Explorer 8, OTRS 3.1.x and a 2 minutes interval. This worked. Hope this helps you. Alexander Halle Public Relations OTRS Community Board / OtterHub (http://www.otterhub.org/) ------------------------------ Message: 5 Date: Thu, 11 Oct 2012 11:21:33 +0200 From: Roy Kaldung <[email protected]> Subject: Re: [otrs] Dashboard Auto Refresh To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=windows-1252 On Oct 11, 2012, at 10:03 AM, Alexander Halle <[email protected]> wrote: > Adi Ariyanto wrote: >> I already setup overview refresh time into 2 minutes, but still dashboard >> doesn?t autorefresh >> I try with chrome and internet explorer >> Is in your otrs it works? > > I just tested it with Internet Explorer 8, OTRS 3.1.x and a 2 minutes > interval. This worked. Hope this helps you. For some dashboard items you should also consider the CacheTTLLocal value. Just look at Ticket -> Frontend::Agent::Dashboard to see what are your settings. -Roy -- Roy Kaldung e-mail: [email protected] ------------------------------ Message: 6 Date: Thu, 11 Oct 2012 18:53:21 +0900 From: ???? <[email protected]> Subject: [otrs] how to save e-mails as draft? To: [email protected] Message-ID: <caempcbnr+jnaykznzft2rukzrgbfvdyyopkzf3j0a0q0crl...@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Hi All, I am using OTRS Helpdesk 3.1.10 Does anyone know how to save e-mails as draft? I searched in the mailing list archive, but I couldn't the answer. Thanks, Kenji --------------------------------------------------------------------- -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20121011/0f956d6d/attachment-0001.html> ------------------------------ Message: 7 Date: Thu, 11 Oct 2012 12:14:47 +0200 From: Adri? Garc?a-Alz?rriz <[email protected]> Subject: Re: [otrs] Add custom fields in Customer information To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" El dj 11 de 10 de 2012 a les 09:51 +0200, en/na Roy Kaldung va escriure: > On Oct 11, 2012, at 9:21 AM, Adri? Garc?a-Alz?rriz > <[email protected]> wrote: > > Hi there, > > > > I'm interested in adding more fields in Customer details. It can be > > possible with OTRS? I think that Dynamic Fields are available only in > > Tickets or Articles. > > Yes, this is possible. Add as much fields as needed in the mapping definition > for the customer source. Excuse my newbie question, but I can't find where is this option. For example, I can't add more objects in DynamicFields::ObjectType::Registration. Could someone tell me how could be that, or forward me to the right chapter in documentation? Anyway, thanks Roy for your valuable answers. -- Adri? Garc?a-Alz?rriz <[email protected]> -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 836 bytes Desc: This is a digitally signed message part URL: <http://lists.otrs.org/pipermail/otrs/attachments/20121011/18be4cf5/attachment-0001.pgp> ------------------------------ Message: 8 Date: Thu, 11 Oct 2012 12:17:43 +0200 From: Roy Kaldung <[email protected]> Subject: Re: [otrs] Add custom fields in Customer information To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=iso-8859-1 On Oct 11, 2012, at 12:14 PM, Adri? Garc?a-Alz?rriz <[email protected]> wrote: > El dj 11 de 10 de 2012 a les 09:51 +0200, en/na Roy Kaldung va escriure: >> On Oct 11, 2012, at 9:21 AM, Adri? Garc?a-Alz?rriz >> <[email protected]> wrote: >>> Hi there, >>> >>> I'm interested in adding more fields in Customer details. It can be >>> possible with OTRS? I think that Dynamic Fields are available only in >>> Tickets or Articles. >> >> Yes, this is possible. Add as much fields as needed in the mapping >> definition for the customer source. > > Excuse my newbie question, but I can't find where is this option. > For example, I can't add more objects in > DynamicFields::ObjectType::Registration. > Could someone tell me how could be that, or forward me to the right > chapter in documentation? Check out http://doc.otrs.org/3.1/en/html/external-backends.html in the docs. These options are not available via SysConfig, you have to edit Kernel/Config.pm. -Roy -- Roy Kaldung e-mail: [email protected] ------------------------------ Message: 9 Date: Thu, 11 Oct 2012 12:18:06 +0200 From: Muhammad El-Sergani <[email protected]> Subject: Re: [otrs] how to save e-mails as draft? To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <cajp6sjeg1wx6dljdwgc8o-k_lgidh19u182+kcpvnvfp4t-...@mail.gmail.com> Content-Type: text/plain; charset="iso-2022-jp" Good question, was wondering about the same. Thanks //M On Thu, Oct 11, 2012 at 11:53 AM, ???? <[email protected]> wrote: > Hi All, > > I am using OTRS Helpdesk 3.1.10 > Does anyone know how to save e-mails as draft? > > I searched in the mailing list archive, but I couldn't the answer. > > Thanks, > > Kenji > --------------------------------------------------------------------- > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -------------- next part -------------- An HTML attachment was scrubbed... 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