Can the OTRS server ping and telnet LXWMTS02 port 25? On Fri, Oct 12, 2012 at 5:10 PM, Maurício Ramos < [email protected]> wrote:
> Hello, after a change of IP, our OTRS installation is not able to send > notifications anymore. At error_log we see:**** > > ** ** > > [Thu Oct 11 09:06:02 2012] [error] [client 194.79.86.4] Invalid method in > request \x03**** > > [Thu Oct 11 09:06:06 2012] [error] [client 194.79.86.4] Invalid method in > request \x03**** > > [Thu Oct 11 10:58:33 2012] [error] [client 172.26.129.198] ERROR: > OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Oct 11 10:58:33 2012, referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > [Thu Oct 11 10:58:33 2012] [error] [client 172.26.129.198] , referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > [Thu Oct 11 10:58:33 2012] [error] [client 172.26.129.198] Message: Can't > connect to LXWMTS02: Invalid argument!, referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > [Thu Oct 11 10:58:33 2012] [error] [client 172.26.129.198] , referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > [Thu Oct 11 10:58:33 2012] [error] [client 172.26.129.198] Traceback > (11551): , referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > [Thu Oct 11 10:58:33 2012] [error] [client 172.26.129.198] Module: > Kernel::System::Email::SMTP::Send (v1.21.2.2) Line: 91, referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > [Thu Oct 11 10:58:33 2012] [error] [client 172.26.129.198] Module: > Kernel::System::Email::Send (v1.45) Line: 553, referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > [Thu Oct 11 10:58:33 2012] [error] [client 172.26.129.198] Module: > Kernel::System::Ticket::Article::SendAgentNotification (v1.185.2.2) Line: > 2073, referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > [Thu Oct 11 10:58:33 2012] [error] [client 172.26.129.198] Module: > Kernel::System::Ticket::Article::ArticleCreate (v1.185.2.2) Line: 370, > referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > [Thu Oct 11 10:58:33 2012] [error] [client 172.26.129.198] Module: > Kernel::Modules::AgentTicketClose::Run (v1.46) Line: 494, referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > [Thu Oct 11 10:58:33 2012] [error] [client 172.26.129.198] Module: > Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824, referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > [Thu Oct 11 10:58:33 2012] [error] [client 172.26.129.198] Module: > /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47, referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > [Thu Oct 11 10:58:33 2012] [error] [client 172.26.129.198] , referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > [Thu Oct 11 11:00:07 2012] [error] [client 172.26.129.198] ERROR: > OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Oct 11 11:00:07 2012, referer: > http://172.26.130.5/otrs/index.pl?Action=AgentTicketClose&TicketID=489**** > > ** ** > > The old IP used to be 172.26129.21 and now is 172.26.130.5. Since the SMTP > server LXWMTS02 is reachable and the login/password used for > authentication did not change, I don´t know what could be happening? Some > info stored in database or any config file maybe?**** > > ** ** > > Does anyone have some idea? **** > > ** ** > > Thanks for any input and feedback you can provide.**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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