Hi ! I want to use something like "check lists". That means, I want to have lists with questions , which should be answerd during the creation of the ticket, to make the processing of the ticket easier. That lists should be flexible and should change in depence of my choosen queue.
I hope, I could explain my wishes :-) We use version 3.1.10. Any hint is welcome. Best regards, Stefanie
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
