Hi folks
I found the solution
http://stackoverflow.com/questions/9616071/how-to-improve-the-performance-of-otrs
thanks for ypur help!
________________________________
De: Carlos Andrés Gallego Arboleda <[email protected]>
Para: Jober Mijares <[email protected]>; User questions and discussions
about OTRS. <[email protected]>
Enviado: Jueves, 1 de noviembre, 2012 12:14 P.M.
Asunto: Re: [otrs] ModPerl
Hi Jober,
You can check the postfix or sendmail configuration, also check the MX
validation, maybe the server can't resolve the domain of the mail address
quickly.
Carlos.
2012/11/1 Jober Mijares <[email protected]>
Hello people,
>
>
>I've a serious problem, when I try to reply a ticket, OTRS takes long time
>charging the template or the page
>
>
>When I choose the option Note or Close the ticket, OTRS charged quickly, but
>when I try to reply a ticket it takes long time and it's really annoying.
>
>I have mod_perl to increase OTRS performance, nevertheless, it doesn't change
>the perfomance,
>
>
>
>
>
> o ModPerl::Util....................ok (v2.000004)
> o Apache::DBI...................ok (v1.11)
> o Apache2::Reload...............ok (v0.11)
>
>
>
>
>I've been looking for on internet, but the only solution is install Mod_perl,
>so I would like to know what can I do apart from this.
>
>
>Thanks
>
>
>OTRS 3.1.4
>mysql Ver 14.14 Distrib 5.1.61, for debian-linux-gnu (i486) using readline 6.1
>apache 2
>debian 6.0.4
>
>
>
>
>Thanks
>
>
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