Type isn't supposed to be used in that way, but you can try this: http://forums.otterhub.org/viewtopic.php?f=60&t=8032
On Fri, Nov 2, 2012 at 10:13 AM, Alvaro Cordero <[email protected]>wrote: > Hello Carlos, > > We have tried that and other combinations, but still got nothing. > > Thank you. > > Regards > > > 2012/11/1 Carlos Andrés Gallego Arboleda < > [email protected]> > >> Hi Alvaro, >> >> You can try whit this line. >> >> Name => ['[RegExp]^1-Mesa'], >> >> Carlos Gallego >> >> 2012/11/1 Alvaro Cordero <[email protected]> >> >>> Hello Folks, >>> >>> I am using OTRS 3.0 and I am trying creating an ACL to define possible >>> queues depending on the type selection. >>> >>> I have the following code. >>> >>> $Self->{TicketAcl}->{'ACL-Type-Queue'} = >>> { >>> Properties => { >>> Frontend => { >>> Action => >>> ['CustomerTicketMessage','AgentTicketPhone','AgentTicketEmail'], >>> }, >>> Ticket => { >>> # Type => ['Incidente'], >>> }, >>> }, >>> Possible => { >>> Queue => { >>> #QueueID => [6], >>> Name => ['[RegExp]^1-Mesa*'], >>> }, >>> }, >>> }; >>> >>> I have tried with different combinations of the properties and the >>> possible options but neither one has worked. Has anyone implemented >>> something similar to this. >>> >>> I have been able to make Services Available depending on queue selection >>> and other stuff, but for some reason this wich seems very simple is not >>> working. >>> >>> Any help will be appreciated. >>> >>> Regards >>> >>> -- >>> ___________________________ >>> Alvaro Cordero Retana >>> Consultor de Tecnologias >>> Gridshield Monitoreo de Redes e >>> Infraestructura. >>> 2258-5757 ext 123 >>> [email protected] >>> www.gridshield.net >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > [email protected] > www.gridshield.net > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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