IG: I do have multiple queues to one group and certain customers should not access all the queues from that group then split the queue-groups and apply the extra group to those who should have access.
On Wed, Nov 14, 2012 at 6:30 PM, Isaac Gonzalez <[email protected]>wrote: > I do have multiple queues to one group and certain customers should not > access all the queues from that group. I did a bunch of research before I > implemented this solution, and it turned out to be the correct one. It > would really be helpful to know about a set limit.**** > > ** ** > > Thanks,**** > > Isaac**** > > ** ** > > *From:* [email protected] [mailto:[email protected]] *On Behalf > Of *Alvaro Cordero > *Sent:* Wednesday, November 14, 2012 3:16 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] TicketAcl, UserCustomerID argument limit**** > > ** ** > > Hello Isaac, > > I believe the best approach to what you are looking for is the Customer > <-> Group Config in the Admin Interface, unless you have multiple queues to > one group and then your customer shouldn't access all the queues from that > group. This is slow to be done the first time, but then is becomes just a > maintenance thing. > > Regards**** > > 2012/11/14 Isaac Gonzalez <[email protected]>**** > > Hi I am using the Ticket ACL here: > http://doc.otrs.org/3.1/en/html/ch18s03.html to limit which queues > certain customers can see by checking their customer id. This works nicely, > but now I want to add a lot more customer id values….**** > > **** > > Does the *UserCustomerID *Parameter below have any limitation in the > values you can pass to it? I was hoping to list around 50-100 customer id’s > without hindering performance. These customerid’s are pulled from Active > Directory by the way. See below example of my config.**** > > **** > > Example of my config:**** > > **** > > $Self->{TicketAcl}->{'Limit queue selection for customers'} = {**** > > **** > > # match properties**** > > **** > > Properties => {**** > > **** > > # current action match properties**** > > **** > > CustomerUser => {**** > > **** > > UserCustomerID => ['value1','value2','value3'….’valuen’],**** > > **** > > },**** > > **** > > },**** > > **** > > # return possible options (white list)**** > > **** > > Possible => {**** > > **** > > # possible ticket options (white list)**** > > **** > > Ticket => {**** > > **** > > Queue => [‘queue1',’queue2 '],**** > > **** > > },**** > > **** > > },**** > > **** > > };**** > > **** > > **** > > **** > > Thanks,**** > > Isaac**** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > [email protected] > www.gridshield.net**** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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