Gerald,
win 7, OTRS 3.1.11, itsm 3.1.6, Mysql, Apache
I followed your suggestion, and move to 3.1.11, but don't work .
attached you can see data of my Dinamic Field definition & ACL
part of my config.pm
Dynamic Field Definition
Dynamic Fields - Ticket: Modificar Dropdown Field
Name DF1
Label Subcategoria
Possible Values
Key Value
Firewall Firewall
Proxy Proxy
RAS RAS
VPN VPN
Direcciones IP Direcciones IP
Fibra optica Fibra optica
Hub Hub
Router Router
Conectividad Satelital Conectividad Satelital
Switch Switch
RAS1 RAS1
PANEL1 PANEL1
#[Kernel/Config.pm]
# ticket acl
$Self->{TicketAcl}->{'ACL-CATEGORIA'} = {
# match properties
Properties => {
# current action match properties
Frontend => {
Action => ['AgentTicketPhone','AgentTicketEmail'],
},
# current ticket match properties
Ticket => {
Queue => ['Comunicacion::Redes'],
},
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Ticket => {
DynamicField_DF1 => [
'Firewall',
'Proxy',
'RAS',
'VPN',
'Direcciones IP',
'Fibra óptica',
'Hub',
'Router',
'Conectividad Satelital',
'Switch'
],
},
},
# remove options (black list)
# PossibleNot => {
# possible ticket options (black list)
#Ticket => {
# DynamicField_DF1 => [
# 'RAS1',
#'PANEL1'
# ],
# },
#},
};
#
-----------------------------------------------------------------------
# END of ACL configurations
I try with white list and black list & in both case don't work,
because it show all the values defined for this dynamic field and no
only the values identified in config.pm (the last two values, both
ended by 1, must be omitted for this queue)
I appreciate if somebody could help me.
Antonio
Date: Fri, 19 Oct 2012 19:20:38 -0400
From: Gerald Young <[email protected]>
Subject: Re: [otrs] ACL with FREETEXT ISSUE
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID:
<CAKk-oUKh=tciekbs3muoc_8ge-tpjw05fx5jyb2_-aczhvt...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
I'm sorry for the confusion. I've been answering the other question
(When
can I show this dynamic field but only for certain queues)...
Yes, the ACL should work. you need both a key and a value for
freetext, If
I recall correctly. However, I'd strongly suggest you consider
options for
moving to 3.1 because information provided for 2.4 may not
appropriately
translate for 3.1, for instance, due to the use of dynamic fields to
hold
the data.
On Fri, Oct 19, 2012 at 2:24 AM, Antonio Sarmiento
<[email protected]> wrote:
Gerald,
Thanks for your quick response
But with this solution, I must think ACL with Freetext don't work?
Because I want use only one freetext (1) for all queues & control
with ACL
the value of the free text to be displayed for each queue.
Is it posible? I follow the guide
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom&ItemID=68
or the best way is that you suggest?
Regards
Antonio
Date: Wed, 17 Oct 2012 20:58:12 -0400
From: Gerald Young <[email protected]>
Subject: Re: [otrs] ACL with FREETEXT ISSUE
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID:
<
cakk-oulw1kighbxa56uuf+xdomurodk01-pqompvo_utqk2...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
http://forums.otterhub.org/viewtopic.php?f=60&t=8032
On Wed, Oct 17, 2012 at 8:37 PM, Antonio Sarmiento
<[email protected]>
wrote:
> I'm trying to display a subset of freetext values depending on the
> queue selected.
> For this I did the following configuration:
>
> In my freetext1 config I have:
>
> $Self->{'TicketFreeKey1'} = {
> 'TIPO CI' => 'TIPO CI AFECTADO'
> };
> $Self->{'TicketFreeText1'} = {
> 'DNS' => 'DNS',
> 'Fibra optica' => 'Fibra Optica',
> 'Firewall' => 'Firewall',
> 'Hub' => 'HUB',
> 'Panel' => 'PANEL',
> 'Proxy' => 'Proxy',
> 'RAS' => 'RAS',
> 'WEB' => 'WEB'
> };
>
> My ACL script in config.pm is:
> # ticket acl
> $Self->{TicketAcl}->{'ACL-CATEGORIA'} = {
> # match properties
> Properties => {
> # current action match propertiess
> Frontend => {
> Action =>
['AgentTicketPhone','AgentTicketEmail'],
> },
> # current ticket match properties
> Ticket => {
> Queue => ['Comunicacion::Redes'],
> },
> },
> # return possible options (white list)
> Possible => {
> # possible ticket options (white list)
> Ticket => {
> TicketFreeText1 => ['HUB','PANEL','Proxy'],
> #TicketFreeKey1 => ['RAS'],
> },
> },
> # remove options (black list)
> #PossibleNot => {
> # possible ticket options (black list)
> # Ticket => {
> #TicketFreeText1 => ['HUB','PANEL','Proxy'],
> # TicketFreeKey1 => ['DNS','RAS','WEB'],
> # },
> #},
> };
>
> But it don't work because it display all the values in phone new
> ticket, where I enable this freetext
>
> Please, Would somebody helpme
> I apreciate your help
>
> Antonio
>
>
>
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