This is a known problem of 3.0.4 and it can happens if you have an attachment dragged to an email instead of using the attachment button.
I used to have the exact same issue. The point is that attachments which have a link to them in the body of the mail are discarded in the attachmentlist in OTRS. So attached images which are shown in the body do not appear in the attachment-list. This is fixed in 3.1.x and maybe even earlier. The temporary fix I did back then was that I commented out the code to hide these "used" attachments. If you check the attachment-table you will probably see that the attachments are stored there. Regards, Dion 2012/12/11 Radek Krejča <[email protected]>: > Hi, > > I am using otrs 3.0.4 for cca 2 years. I am downolading e-mails from MS > Exchange 2007 server over pop3. About 3 month I can see sometimes, that some > message in otrs lost attachments but if client sent message directly to me, > everything is allright. Attachments are small, in every case (but till this > time) are pdf. > > I cannot simulate it so I dont know i which case are attachments lost. > > Where I should look for mistake? > > Thank you > Radek > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
