http://forums.otterhub.org/viewtopic.php?f=60&t=7531
Accounting customers have a CustomerID of company-accounting or company-groupa Sales customers have a CustomerID of company-sales or company-groupb everyone else has a customerID of company (general requests/group c) The schema is extended/modified<http://doc.otrs.org/3.0/en/html/x2282.html#multi-customer-ids-db>in the CustomerUser Map to include CustomerIDs, based upon a field added to the customer_user table or referenced from an arbitrary attribute in ldap/active directory. Accounting customers will have CustomerIDs of company Sales customers will have CustomerIDs of company Bob and Joe have CustomerIDs of company-accounting,company-sales (plus they will have access to their "default" company as CustomerID") May has a CustomerID of (pick one: company or company-sales) and a CustomerIDs of the other one. "Company Tickets" is the place to see the tickets that aren't "My Tickets". On Wed, Dec 12, 2012 at 8:40 AM, Aad Leenheer <[email protected]> wrote: > I wonder if Jack has found any Solution on How to setup customer users, > customer groups and permissions :**** > > Hi Guys,**** > > ** ** > > **** > > ** ** > > Here is the scenario,**** > > ** ** > > **** > > ** ** > > 1. A customer company has two bosses, Bob(CEO) and Joe(CFO).**** > > ** ** > > 2. They have two major departments, Accounting and Sales. There are**** > > about 10 employees in each department.**** > > ** ** > > 3. Joe is responsible for the Accounting department. And May is the**** > > head of Sales department.**** > > ** ** > > **** > > ** ** > > Requirement,**** > > ** ** > > **** > > ** ** > > 1. The customer company wants to have 3 groups of tickets, tickets > of**** > > Accounting (Group A), tickets of Sales (Group B) and tickets of general**** > > requests (Group C). **** > > ** ** > > 2. Bob and Joe can see all company's tickets.**** > > ** ** > > 3. Customer users can only see their own tickets and general > tickets.**** > > ** ** > > 4. May is able to see all the tickets from Sales department and**** > > General tickets.**** > > ** ** > > **** > > ** ** > > Any idea on how to setup this? Thanks!**** > > ** ** > > **** > > ** ** > > Jack**** > > ** ** > > Thanks in Advance,**** > > Aad**** > > ** ** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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