Hi all, My challenge is this -
We have an existing CRM system. Currently our support agents are copying the ticket ID over to the CRM system every time they receiving an ticket. Anyone have any good idea how I can make the life more easier for my support agents? Thanks.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
