Hi, The SOAP (Generic Interface) functionality for the FAQ module is only available from OTRS 3.2 on.Please refer to the Generic Interface documentation and the WSDL for more details: http://source.otrs.org/viewvc.cgi/FAQ/scripts/webservices/GenericFAQConnector.wsdl?revision=1.1&view=co
However, there is also a FAQImport.pl script that you can use to import directly, I think it will be the easiest way for you. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature Add-Ons for free and get direct support from the creators of OTRS – Become a Subscription customer now ! - http://j.mp/OBoPuj On Thu, Dec 13, 2012 at 10:02 AM, Bruno Cardon <[email protected]>wrote: > Hi > Is there any information available / example on how to create a faq item > using the soap interface. > We are using otrs 3.1.10 and FAQ 2.1.3 > We need to import a external database (csv-file with language- question - > solution) into the otrs faq and want to this using php and soap. > > I find this in faq.pm, but don't know / find where to put the language - > question - solution of the faq item > > =item new() > > create a faq object > > use Kernel::Config; > use Kernel::System::Encode; > use Kernel::System::Log; > use Kernel::System::Main; > use Kernel::System::DB; > use Kernel::System::Time; > use Kernel::System::FAQ; > > my $ConfigObject = Kernel::Config->new(); > my $EncodeObject = Kernel::System::Encode->new( > ConfigObject => $ConfigObject, > ); > my $LogObject = Kernel::System::Log->new( > ConfigObject => $ConfigObject, > ConfigObject => $ConfigObject, > ); > my $LogObject = Kernel::System::Log->new( > ConfigObject => $ConfigObject, > EncodeObject => $EncodeObject, > ); > my $MainObject = Kernel::System::Main->new( > ConfigObject => $ConfigObject, > EncodeObject => $EncodeObject, > LogObject => $LogObject, > ); > my $TimeObject = Kernel::System::Time->new( > ConfigObject => $ConfigObject, > LogObject => $LogObject, > ); > my $DBObject = Kernel::System::DB->new( > ConfigObject => $ConfigObject, > EncodeObject => $EncodeObject, > LogObject => $LogObject, > MainObject => $MainObject, > ); > my $FAQObject = Kernel::System::FAQ->new( > ConfigObject => $ConfigObject, > EncodeObject => $EncodeObject, > LogObject => $LogObject, > DBObject => $DBObject, > TimeObject => $TimeObject, > MainObject => $MainObject, > ); > > =cut > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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