unlock the ticket, perhaps.
On Fri, Dec 28, 2012 at 1:15 AM, ravi shanker <[email protected]> wrote: > hi, > > i'm using otrs 3.1.7.i query i have is ticket placed in pending state will > appear in Dashboard->upcoming events. > > in dashboard it is viewable to only agent who has put in pending > status...can we configure it to show it all members of group > > Ravi Shankar > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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