Hi Nick, The fields thaw are searched are defined in your customer data source configuration. You might use the built in database to read customer data, or for instance an LDAP source, or a combination. Modify the data source configuration so the correct fields are searched and displayed.
If you use the built in database, copy the relevant section from Kernel/Config/Defaults.pm into Kernel/Config.pm and modify it there, so it does not get overwritten on upgrades. -- Mike Op 27 dec. 2012 22:41 schreef "Nick Lapp" <[email protected]> het volgende: > Sorry if this has been answered before, but I’ve been searching and > haven’t found anything. Is it possible to make the customer auto complete > box on the new ticket pages search by first name, last name, and email > address? Right now it is only searching on email address.**** > > ** ** > > Thank you!**** > > ** ** > > Nick**** > > ** ** > > OTRS 3.1.12**** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
