Here's some more LDAP troubleshooting: http://forums.otterhub.org/viewtopic.php?f=60&t=16543
On Wed, Jan 2, 2013 at 3:52 AM, Steven Carr <[email protected]> wrote: > See... http://doc.otrs.org/3.0/en/html/auth-backends.html > > You've configured the wrong thing, you have configured Customer users > to use LDAP not the Agent users. > > And the reason it failed to compile the perl code is that what you > have specific is not valid syntax for perl. > > Steve > > > > > On 2 January 2013 04:06, Pascal Guilloux <[email protected]> wrote: > > Hi > > > > > > > > I am using the version OTRS 3.1.9 > > > > > > > > I - WEB ADMIN INTERFACE > > > > > > > > I am trying to setup the LDAP authentication on the OTRS admin > interface, it > > doesn’t seem working, and nothing happens, whatever the configuration I > > changed to (even after I restart the OTRS service). > > > > Do I need to change directly the Kernel/Config.pm to make it works? > > > > > > > > Modules used on the Admin interface: > > > > These are the only modules modified, am I missing anything? > > > > > > > > Customer::AuthModule => LDAP > > > > Customer::AuthModule::LDAP::Host => servername.uq.edu.au > > > > Customer::AuthModule::LDAP::BaseDN => dc=uq,dc=edu,dc=au > > > > Customer::AuthModule::LDAP::UID => sAMAccountName > > > > Customer::AuthModule::LDAP::GroupDN => CN=xxxx, OU=IT,DC=uq,DC=edu,DC=au > > > > Customer::AuthModule::LDAP::UserAttr => UID > > > > Customer::AuthModule::LDAP::SearchUserDN => CN=xxxx, > > OU=IT,DC=uq,DC=edu,DC=au > > > > Customer::AuthModule::LDAP::SearchUserPw => xxxx > > > > > > > > Message from the log: > > > > System::User::UserLookup][797] No UserID found for 'testotrs'! > > > > System::Auth::DB::Auth] User: testotrs doesn't exist or is invalid!!! > > (REMOTE_ADDR: xxx.xxx.xxx.xxx) > > > > > > > > The user exist on the LDAP server > > > > > > > > II – config.pm modification > > > > > > > > When I tried to change directly in the config.pm, I have an error > message > > after followed the step below and restarted the OTRS service: > > > > http://lists.otrs.org/pipermail/otrs/2010-February/030812.html > > > > > > > > Error message: > > > > "use" not allowed in expression at C:/PROGRA~2/OTRS/OTRS/Kernel/Config.pm > > line 198, at end of line > > > > syntax error at C:/PROGRA~2/OTRS/OTRS/Kernel/Config.pm line 198, near > "use > > strict" > > > > BEGIN not safe after errors--compilation aborted at > > C:/PROGRA~2/OTRS/OTRS/Kernel/Config.pm line 199. > > > > Compilation failed in require at > > C:\PROGRA~2\OTRS\OTRS\bin\otrs.Scheduler4win.pl line 36. > > > > BEGIN failed--compilation aborted at > > C:\PROGRA~2\OTRS\OTRS\bin\otrs.Scheduler4win.pl line 36. > > > > > > > > The expression not allowed, is the one it been told not be edit: > > > > > > > > # ---------------------------------------------------- # > > > > # needed system stuff (don't edit this) # > > > > # ---------------------------------------------------- # > > > > use strict; > > > > use warnings; > > > > > > > > use vars qw(@ISA $VERSION); > > > > use Kernel::Config::Defaults; > > > > push (@ISA, 'Kernel::Config::Defaults'); > > > > > > > > use vars qw(@ISA $VERSION); > > > > $VERSION = qw($Revision: 1.21 $)[1]; > > > > > > > > # -----------------------------------------------------# > > > > > > > > Maybe it doesn’t work on my OTRS version or again, I am missing > something. > > > > > > > > Thank you in advance for your help and time. > > > > > > > > Don’t hesitate to contact me [email protected] > > > > > > > > Happy new year :) > > > > > > > > Regards > > > > > > > > Pascal > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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