Postmaster filter x-otrs-ignore is an option.
On Jan 10, 2013 6:59 AM, "Ralf Hildebrandt" <[email protected]>
wrote:
> We have one queue with an automatic responses configured.
>
> Since we're using the email address of this queue for sending out
> reminders ("Your account is about to expire on ..."), we're getting
> out-of-office replies back to the queue, which are then automatically
> replied to.
>
> So, what I'd like to know is how I can prevent OTRS from replying when
> the Subject: contains "Abwesend:" (which is a good indication for an
> out of office autoreply in Germany).
>
> --
> Ralf Hildebrandt Charite Universitätsmedizin Berlin
> [email protected] Campus Benjamin Franklin
> http://www.charite.de Hindenburgdamm 30, 12203 Berlin
> Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155
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