Hi everyone,
I was looking into the config options from subject and was unable to find
any use for them even after I searched through the source code.
Here are a couple of details I was able to gather:
- Ticket::ViewableSenderTypes
= Help is incomplete saying only: Defines the default viewable sender
types of a ticket (default: customer)
= Unable to find anything useful by searching v3.1.9 sources for the
text "ViewableSenderTypes". I found this config option referenced in only
two places, the new() methods of "Kernel::Modules::AgentTicketQueue" and
"Kernel::Modules::CustomerTicketOverview" but then I wasn't able to
determine where/how it is actually used.
- Ticket::UnlockStateType
= Help is incomplete saying only: Defines the valid states for unlocked
tickets
= Unable to find anything useful by searching v3.1.9 sources for the
text "UnlockStateType". I found this config option referenced in only one
place, the new() method of "Kernel::System::State" but then I wasn't able
to determine where/how it is actually used.
*** Does anyone know about the usefulness of these options? ***
/bogdan
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