Are you logged in with root@localhost ?
On 15.01.2013, at 13:46, Antonio Sarmiento wrote:
> Hi,
> I'm trying to restrict the values shows in a phone ticket for a Dynamic
> Field, depending on the Service selected using the following ACL in
> config.pm :
>
> $Self->{TicketAcl}->{'250-ACL-CATEGORIA'} = {
> # match properties
> Properties => {
> # current action match properties
> Frontend => {
> Action => ['AgentTicketPhone','AgentTicketEmail'],
> },
> # current ticket match properties
> Ticket => {
> Service=> ['INCIDENTES::Comunicaciones::REDES'],
> }
> },
> # return possible options (white list)
> Possible => {
> Ticket => {
> DynamicField_DF1 => ['HUB','WIFi'],
> },
> },
> };
>
> But it don´t work because shows the 8 values stored in DF1
>
> The names of services are ok and name and key of the dynamic field is the
> same
> Dynamic field where defined, store with data and declare in phone ticket
> Other ACL which not involves Dynamic fields are working ok
> win7,OTRS3.1.12, ITSM3.1.7,Mysql
>
> Somebody could help me?
>
> I appreciate your help
>
> Best regards
>
> Antonio
>
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Cheers, Nils
--
http://webint.cryptonode.de / a Fractal project
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