probably. Try this.
PossibleNot => { Ticket => { State => ['closed unsuccessful','pending
reminder'] }, },On Wed, Jan 16, 2013 at 11:13 AM, Bogdan Iosif <[email protected]>wrote: > Hi, > > Can someone more knowledgeable please confirm the following observation > about ACL behavior? > > In short, I unexpectedly failed to use two different ACLs to remove some > allowed values in the statuses available in a given view. > > I'll fabricate a synthetic example to illustrate the strange behavior that > I would like confirmed. > > Let's assume the only defined statuses in my system are: new, open, > pending reminder, closed successful and closed unsuccessful. > > Let's also assume that I have the following two ACLs, designed to apply > everywhere: > > $Self->{TicketAcl}->{'100-ACL-First'} = { > Properties => { }, > PossibleNot => { Ticket => { State => ['pending reminder'] }, }, > }; > > $Self->{TicketAcl}->{'200-ACL-First'} = { > Properties => { }, > PossibleNot => { Ticket => { State => ['closed unsuccessful'] }, }, > }; > > Now, what I expected to end up with in the list of possible statuses from > a view such as AgentTicketCompose was the initial list of statuses minus > BOTH "pending reminder" and "closed unsuccessful". > > Instead, I ended up with the initial list minus ONLY "closed unsuccessful". > > I was very surprised, it seems like a major restriction in what is > possible to achieve with ACLs because I can't imagine being able to express > all the conditions that affect the allowed values in a field within a > single ACL. > > Is this the intended behavior of ACLs? > > Thanks, > Bogdan > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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