Hi Michael, Thanks, that is the solution!
Met vriendelijke groet / Gruß / Best Regards, Jurjen Verhoeff ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Michiel Beijen Sent: donderdag 17 januari 2013 9:53 To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS statistics with ticket owner? Hi Jurjen, You'll have to activate it in SysConfig: Framework -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes This is because OTRS is by origin German, and in Germany it can be forbidden to track performance of your individual employees.... Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature Add-Ons for free and get direct support from the creators of OTRS - Become a Subscription customer now ! - http://j.mp/OBoPuj On Wed, Jan 16, 2013 at 4:00 PM, Jurjen Verhoeff <[email protected]<mailto:[email protected]>> wrote: Hi list, We use OTRS 2.4.7 We want to generate an overview with the open tickets and see who handles that ticket. - Is it possible to create a report (with the Statistics module) and have the ticketowner in the report? I do not see the ticketowner field in the selction list when creating a stat. Thanks for you help, Jurjen Verhoeff
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