Thank you Alvaro, that's what I need.
Regards 2013/1/23 Alvaro Cordero <[email protected]> > You enable the fields to show in Sysconfig for each screen, for example > FrontEnd::Customer::Ticket::ViewNew, then Look for > Ticket::Frontend::CustomerTicketMessage###DynamicField > Just add the field name and 1 to showup and 2 to make it Required. > > Play with that. > > > Regards > > 2013/1/23 Pc Abrantes <[email protected]> > >> Alvaro, thank you for your help. I've done that. How can I enable/disable >> it? >> >> >> 2013/1/23 Alvaro Cordero <[email protected]> >> >>> Pablo, I believe it would have been easier to use a Dynamic Field for >>> that kind of data, that you can just enable or disable to show up in the >>> different screens. >>> >>> Regards >>> >>> >>> 2013/1/23 Pc Abrantes <[email protected]> >>> >>>> Hello Guys, I'm new to OTRS and Perl development and I'm having trouble >>>> adding some new fields to the customer ticket form. >>>> >>>> One of these fields is the ticket complexity. I've created the table >>>> "ticket_complexity" and associated it to the table "ticket". Then, I've >>>> created the file Kernel::System::Complexity. >>>> >>>> On the CustomerTicketMessage.dtl I've added the following code (PS.: >>>> this field is a combobox, but I've created as a text field just to see if >>>> it would work): >>>> >>>> ... >>>> >>>> <!-- dtl:block:TicketComplexity --> >>>> <div> >>>> <label for="Complexity" class="Mandatory"> >>>> <span class="Marker">*</span> >>>> $Text{"Complexity"}: >>>> </label> >>>> <input title="Complexity" type="text" id="Complexity" >>>> name="Complexity" value="$QData{"Complexity"}" class="Validate_Required >>>> $QData{"ComplexityInvalid"}" /> >>>> <div id="SubjectError" class="TooltipErrorMessage" ><p>$Text{"This >>>> field is required."}</p></div> >>>> <div id="ComplexityServerError" class="TooltipErrorMessage >>>> NoJavaScriptMessage$QData{"ComplexityInvalid"}" ><p>$Text{"This field is >>>> required."}</p></div> >>>> <div class="Clear"></div> >>>> </div> >>>> <!-- dtl:block:TicketComplexity --> >>>> >>>> ... >>>> >>>> When I go to /otrs/customer.pl?Action=CustomerTicketMessage, I can't >>>> see this field. Can anyone help me? I'm using OTRS 3.1.12. >>>> >>>> Thank you. >>>> -- >>>> *Paulo Cesar Abrantes* >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> >>> -- >>> ___________________________ >>> Alvaro Cordero Retana >>> Consultor de Tecnologias >>> Gridshield Monitoreo de Redes e >>> Infraestructura. >>> 2258-5757 ext 123 >>> [email protected] >>> www.gridshield.net >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> >> -- >> *Paulo Cesar Abrantes* >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > [email protected] > www.gridshield.net > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *Paulo Cesar Abrantes*
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