You add it to the list on the interface's config. For instance: Reset this setting Ticket::Frontend::AgentTicketCompose###DynamicField KeyContent Remove this entry Add new entry
Dynamic fields shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. On Wed, Feb 6, 2013 at 2:14 PM, Jignesh Kakka (jkakka) <[email protected]>wrote: > I have added the fields, but still I cant see them on OTRS UI. Where > exactly to update it. I made some changes in sysconfig in ticket::frontend > **** > > ** ** > > Still it didn’t work,**** > > ** ** > > Thanks,**** > > Jignesh**** > > ** ** > > *From:* [email protected] [mailto:[email protected]] *On Behalf > Of *Gerald Young > *Sent:* Wednesday, February 06, 2013 8:42 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] How to show dynamic fields in UI while creating > tickets**** > > ** ** > > enable/add the dynamic fields to the screen via sysconfig.**** > > ** ** > > On Wed, Feb 6, 2013 at 9:54 AM, Jignesh Kakka (jkakka) <[email protected]> > wrote:**** > > Hi Team,**** > > **** > > **** > > I want to see all dynamic fields while creating ticket as well as while > viewing ticket details. How is this possible in OTRS UI.**** > > **** > > **** > > Thanks,**** > > Jignesh**** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
