Can somebody help me on this, I really need this.
Praneeth Katru From: [email protected] [mailto:[email protected]] On Behalf Of Praneeth Katru Sent: Thursday, February 07, 2013 7:39 PM To: [email protected] Subject: [otrs] Resetting a Dynamic Field when Escalation Update timer resets Hello, I have created a Dynamic Field for managing multiple escalation levels which is working fine. But I want to change its value to a preset value whenever escalation update timer is reset. How can this be accomplished? Thanks Praneeth Katru
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