Yep I agree, I guess this is where language translation comes into play, but Parent/Child would definitely have been a better name for the module.
Steve On 10 February 2013 05:22, Atom Powers <[email protected]> wrote: > That looks like it is almost exactly what I am looking for. Thank you. > > I saw notes on "master/slave" features but to me that means "system > failover". I would have looked for something called "parent/child" tickets. > > > On 2/9/2013 4:07 AM, Steven Carr wrote: >> >> On 8 February 2013 23:08, Atom Powers <[email protected]> wrote: >>> >>> During a service interruption we often have many people reporting the >>> same problem, each creating a ticket. Is there a way to merge the >>> tickets in such a way that every customer will still receive replies and >>> updates to the ticket? This would make it easier for our agents to >>> manage communication about the interruption. >>> >>> From what I can see, the current behaviour is that when you merge >>> tickets only the customer of the ticket you merged into receives >>> messages. >> >> >> You can use the Master/Slave module >> [http://www.otrs.com/en/software/otrs-help-desk/features/master-slave/] >> I think this is still available as a free module and not a paid one, >> have a look in the package manager. >> >> Steve >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > -- > Perfection is just a word I use occasionally with mustard. > --Atom Powers-- > Director of IT > DigiPen Institute of Technology > +1 (425) 895-4443 > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
