Hi Steve, The best way to go about it is to change it in a custom translation file.
See here: http://doc.otrs.org/developer/3.1/en/html/contributing.html#custom-translation-file You could have a custom translation file that "translates" the word "Service Level Agreement" to "Severity Type" and this makes sure that everywhere in the front end this string is used, no matter what DTL file it comes from, your string is used instead. HTH, Mike On Wed, Feb 13, 2013 at 6:09 PM, Steve Clark <[email protected]> wrote: > Hello, > > Could someone clue me in on the correct way to change a label that appears > when working > with a ticket. Example I want to change "Service Level Agreement" to like > "Severity type ". > > I see that this appears in the following file in > Kernel/Output/HTML/Standard > AAATicket.dtl > AdminGenericAgent.dtl > AgentTicketActionCommon.dtl > AgentTicketEmail.dtl > AgentTicketMasterSlave.dtl > AgentTicketOverviewMedium.dtl > AgentTicketOverviewPreview.dtl > AgentTicketPhone.dtl > AgentTicketPrint.dtl > AgentTicketSearch.dtl > AgentTicketZoom.dtl > > Should I copy these to my own Theme dir and change them or is there one > file I can > change to accomplish this. > > > -- > Stephen Clark > *NetWolves* > Director of Technology > Phone: 813-579-3200 > Fax: 813-882-0209 > Email: [email protected] > http://www.netwolves.com > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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