My bad, sorry for fortgot that i defined special queue for web panel. Everything works ok, thank you and sorry for wasting your time.
Emilia From: [email protected] [mailto:[email protected]] On Behalf Of Steven Carr Sent: Monday, February 25, 2013 12:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Ticket::Frontend::CustomerTicketZoom###ArticleType Why would you need to enable the e-mail-external article type? If a user sends an email then it is automatically opened as a new ticket or added to an existing ticket. If they login to the customer portal then the ticket they create is created as a webrequest article so that you can differentiate between articles created via email and via the web. Providing the customer account and the email address that they send from match then they will be able to see their email tickets via the customer portal. Can you explain what you are wanting to achieve...? Steve On 25 February 2013 10:40, Emilia Starzak <[email protected]<mailto:[email protected]>> wrote: Hi, Is that possible to turn on more article types for customer than webrequest, i need e-mail-external, becouse a lot of our customers sends ticets via e-mail. They use customer panel very seldom, i want to conviece them to use it more often. Kind regards, Emilia [http://www.operatordtp.pl/softservice/softservice-maillogo.gif] Soft Service Pawełczak i Wspólnicy Sp. J. ul. Węglowa 1/3 60-122 Poznań tel./fax: +48 61 661 51 30<tel:%2B48%2061%C2%A0661%2051%2030> gsm: +48 661 403 064<tel:%2B48%20661%20403%20064> nr konta: 39 1030 0019 0109 8530 0030 5844 NIP 7821741072 REGON 630913862 mail: [email protected]<mailto:[email protected]> www: http://softservice.pl --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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