Hi, I need to avoid modify manually the priority by agents, because we are using Criticality <-> Impact <-> Priority matrix, and only it may be update by a supervisor using AgentTicketPriority action is possible to do that?
I appreciate your help Antonio Sarmiento --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
