The "free" version doesn't support this. Agents have to reply via the web interface.
Steve On 6 March 2013 09:34, Darshak Modi <[email protected]> wrote: > Hi All, > > > > I am looking for system where > > . Customer mails and a ticket is created. [ customer send mail to mail alias > ] > > > > As the mail is to Mail Alias, group member will get it. > > He should also be notified via OTRS for ticket creation. > > The agent will reply to the mail [ received from otrs ,with some ticket id], > via email client, to any clients or others, and the same will be updated in > OTRS. > > > > OTRS will update the same ticket, if it has ticket id , the ticket with that > id will be keep updating. > > > > Here to or cc field can be any, but ticket id will recognize and update same > ticket. > > > > > > Is it possible with OTRS community edition ?? > > > > I see in Feature-ADD Ons , Agent Email Interface, but that is paid version; > > > > Thanks > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
