You need to enable Ticket -> Core::PostMaster -> PostmasterFollowUpSearchInReferences
This will check the email references to see if they match an existing ticket and then add the email to that ticket. Steve On 13 March 2013 11:37, Darshak Modi <[email protected]> wrote: > If email is sent as cc, in which queue it will be sent? > > > > How will it be checked? ,I guess, here Dispatch by To: will not work. > > But will Dispatch by Queue work ? > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
