I got it! After doing a rollback to the backup of this afternoon and re-doing the migration, including
> http://blog.otrs.org/2013/02/20/about-otrs-mysql-myisam-and-innodb-storage-engines/#more-1198 I got an upgrade that seems to be valid. I have now Dynmic Fields in the corresponding Admin section. Of course I have lost 5 hours of tickets, but that's okay as we don't have a heavily used ticket system (5-10 new tickets a day). Puh... what a mess... ;-) Regards Karsten On 03/20/2013 06:56 PM, Karsten Becker wrote: > Hi, > > in fact we are using a non-heavily-customized installation of OTRS for > nearby 2 years now. I have absolutely no idea what DynamicFields are, > compared to FreeTextFields (which existence is also new to me). > > In the Admin -> DynamicFields there's nothing in our installation - no > DynamicFields. I'm sure to have followed all the upgrade guides during > our way upgrading through the versions. > > If I read >> http://doc.otrs.org/3.2/de/html/dynamicfields-configuration.html > I'm getting sick, as I absolutely have no clue what to do, why to do and > how to do. > > What's also a mystery to me is the fact that everything seems to work, > even without the DynamicFields obviously needed. The only thing is that > damned error message. > > If I select under Admin -> DynamicFields -> Article a "Text" field and > fill in some values, I get an error "Error Message: Could not create the > new field". So this seems not to work either. > > Is there any way to "convert" whatever should be converted in an > automated way? > > Regards > Karsten > > > On 03/20/2013 06:06 PM, Gerald Young wrote: >> Where can you disable the fields? In the Admin,Dynamic Fields. >> >> >> On Wed, Mar 20, 2013 at 1:01 PM, Karsten Becker >> <[email protected] <mailto:[email protected]>> wrote: >> >> Thanks for your answer... but I don't understand anything. :-D >> >> Where can I do that? >> >> Sorry Karsten >> >> On 03/20/2013 04:40 PM, Gerald Young wrote: >> > Relevant code: >> > >> > # create a dynamic field config lookup table >> > for my $DynamicFieldConfig ( @{ $Self->{DynamicField} } ) { >> > >> > $Self->{DynamicFieldConfigLookup}->{ >> $DynamicFieldConfig->{Name} >> > } = $DynamicFieldConfig; >> > >> > } >> > >> > >> > return $Self; >> > >> > What it means: >> > >> > Your conversion didn't work perfectly as your TicketFreeTextFields >> didn't change to DynamicFields well. >> > >> > >> > What you can do: >> > >> > disable TicketFreeTextFields and build them as Dynamic Fields. >> > >> > >> > >> > On Wed, Mar 20, 2013 at 11:26 AM, Karsten Becker >> > <[email protected] <mailto:[email protected]> >> <mailto:[email protected] >> <mailto:[email protected]>>> wrote: >> > >> > Hi folks! >> > >> > I upgraded to OTRS 3.2.3 from 3.1.6 two hours ago and have a >> problem. >> > >> > When writing a test email to my helpdesk, I get the following >> error >> > emails from OTRS to our management email address. >> > >> > Subject: >> > > Cron <otrs@XXX01> $HOME/bin/otrs.PostMasterMailbox.pl >> <http://otrs.PostMasterMailbox.pl> >> > <http://otrs.PostMasterMailbox.pl> >> /dev/null >> > >> > In the body, I have multiple lines saying: >> > > Use of uninitialized value in hash element at >> > >> /opt/otrs-3.2.3/Kernel/System/Ticket/Event/NotificationEvent.pm line 53. >> > >> > If I take a look in my Apache logs, I find corresponding >> entries which >> > look like: >> > > [Wed Mar 20 16:11:35 2013] [error] [client 192.168.AAA.BBB] [Wed >> > Mar 20 16:11:35 2013] index.pl <http://index.pl> >> <http://index.pl>: Use of >> > uninitialized value in hash element at >> > /opt/otrs-3.2.3/bin/cgi-bin/../../Kern >> > > el/System/Ticket/Event/NotificationEvent.pm line 53., referer: >> > >> https://XXX.YYY.local/otrs/index.pl?Action=AgentTicketClose;TicketID=8281 >> > >> > The whole system seems to behave normally. It sends out >> emails, even the >> > automatic replies for new incoming requests. But, for whatever >> reason, >> > it produces these error emails. >> > >> > Has somebody an idea how to track down the problem to get rid >> of it? >> > >> > Regards >> > Karsten >> > >> > >> --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > >> > >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
<<attachment: karsten_becker.vcf>>
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