generic agent. Or add NextState to note (SysConfig) and use it to open the ticket.
On Thu, Mar 21, 2013 at 4:03 PM, Jean BROW <[email protected]> wrote: > The agent have closed the ticket as an mistake, and I want to re-open it > again so its get back in to the queue. > > I checked this: > http://lists.otrs.org/pipermail/otrs/2006-September/012276.html > it did not work. I have the latest version of OTRS. > > > 2013/3/21 Gerald Young <[email protected]> > >> Reply to/from the ticket. >> >> >> On Thu, Mar 21, 2013 at 12:04 PM, Marty Hillman <[email protected]>wrote: >> >>> There were instructions on how to do this with 2.0.4 that may still >>> work. It is a small modification to Config.pm.**** >>> >>> ** ** >>> >>> http://lists.otrs.org/pipermail/otrs/2006-September/012276.html**** >>> >>> ** ** >>> >>> Let me know if this actually works with your version.**** >>> >>> ** ** >>> >>> Marty**** >>> >>> ** ** >>> >>> *From:* Jean BROW [mailto:[email protected]] >>> *Sent:* Thursday, March 21, 2013 11:02 AM >>> *To:* User questions and discussions about OTRS. >>> *Subject:* [otrs] Closed tickets**** >>> >>> ** ** >>> >>> Hello,**** >>> >>> ** ** >>> >>> Anyone know how I can re-open an ticket that are closed?**** >>> >>> ** ** >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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