On 28 March 2013 22:20, Gerald Young <[email protected]> wrote:
> Why is this a hack? It's exactly what it's for. Company Tickets = CustomerID
Well it originally was a hack as this was something that OTRS didn't
do out of the box, you had to manually add an additional field into
the database and modify some of the code to reference UserCompanyID.
On our test system I've only added the following line back into Config.pm:
$Self->{CustomerUser}->{CustomerCompanySupport} = 1;
This has now allowed the drop down selection of company on the user
page (which I would have thought should be the default anyway to stop
typos between Customer/Company). But customer users logging in can't
see the tickets for their company only their own. So I'm now trying to
find what is required in the config to re-enable this?
I don't want to have to specify multiple ID values per user so they
can see each other's tickets, I just want anyone from the company to
be able to see all tickets for that company.
Steve
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