You can add within SysConfig a field that you want to search against .
On Thu, Apr 4, 2013 at 9:47 AM, Steven Carr <[email protected]> wrote: > I am dispatching based on the To: address on the polled IMAP accounts. > > But it seems that OTRS is also evaluating Envelope-To: also, as the actual > To: address was empty. I would have expected the email to drop to the > default queue (Postmaster on our system) when the To: address is empty. So > I need to find a way to identify an email To: email and drop it in the > Postmaster queue. > > > > On 4 April 2013 13:49, Gerald Young <[email protected]> wrote: > >> I'm sorry. I just didn't understand... trying to read this for the fifth >> time. ... spam sends mail to something, but you don't know what, so you >> want to categorize the spam somehow. If you were dispatching based upon >> "to" you would (possibly) ignore anything that didn't have a "to" >> >> >> On Thu, Apr 4, 2013 at 8:36 AM, Gerald Young <[email protected]> wrote: >> >>> Why do you want to import spam into OTRS? >>> >>> >>> On Thu, Apr 4, 2013 at 8:25 AM, Steven Carr <[email protected]> wrote: >>> >>>> Hi list, >>>> >>>> We have a number of email addresses and email accounts that are pulled >>>> into OTRS and we use Postmaster Filters to dispatch the mail to the correct >>>> queue. >>>> >>>> On our public generic addresses (sales@ info@ etc.) we get a lot of >>>> spam which doesn't have the To: or CC: address completed (but the >>>> Envelope-To contains the actual sales@/info@ address) so OTRS must >>>> look at the Envelope-To when looking at the To: value in the Postmaster >>>> Filter as these are put into the correct queue. >>>> >>>> Does anyone know of a combination of Postmaster Filters that I can use >>>> to filter this type of email out/drop it into the Postmaster queue, I'd >>>> rather do this with OTRS if possible as the mail server is a managed >>>> service so I have no admin access for this type of thing. >>>> >>>> Thanks >>>> >>>> Steve >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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