I never had that happen to me. The response = the email sent.
On Fri, Apr 12, 2013 at 9:17 AM, Daniel Santos < [email protected]> wrote: > But the "Response" as well, get duplicated in the ticket (The Response + > The email sent). > > > *Daniel Santos* > [email protected] > ETICE - Empresa de Tecnologia da Informação do Ceará > www.etice.ce.gov.br > +55 (85) 3101.6600 > On 04/12/2013 10:09 AM, Gerald Young wrote: > > In my opinion, it's not a good idea to send a client notification about a > note. That's what a Response is for. > > > On Fri, Apr 12, 2013 at 8:25 AM, Daniel Santos < > [email protected]> wrote: > >> Hi, >> >> Is there any way to set OTRS to not save all the notifications sent in >> the ticket? >> >> Ex:. >> >> - A new ticket is created. >> - A new note is added in the ticket. >> - A new notification is sent to the client about the note added. >> - The ticket get updated with the note itself AND the notification sent >> to the client. >> >> In my humble opinion its redundant to us to have the note and the >> notification about the note added to the ticket. >> >> Thanks in advance. >> >> *Daniel Santos* >> [email protected] >> ETICE - Empresa de Tecnologia da Informação do Ceará >> www.etice.ce.gov.br >> +55 (85) 3101.6600 <%2B55%20%2885%29%203101.6600> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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