One other way I have tried it is to have OTRS send out an email based on conditional rules to a single monitored mailbox. In Jira, use the Jira Email This Issue (JETI) plug-in to monitor that mailbox.
Marty From: [email protected] [mailto:[email protected]] On Behalf Of Florian Edlhuber Sent: Tuesday, April 16, 2013 3:11 AM To: [email protected] Subject: Re: [otrs] OTRS and JIRA Integration Hi 16.04.2013 10:06 - Darshak Modi schrieb: Is there any plug in available for integration with JIRA & OTRS. Or any other way to related JIRA and OTRS ? like ticket created in OTRS can be sent to JIRA, and after closing come back to JIRA? You can use PostMaster Filter for building your own rules, use the available Package "Monitoring" from ftp.otrs.org<ftp://ftp.otrs.org> or the comercial Feature add On OTRSExternalTicketRecognition from otrs.com Additional you can use some functionalities from EventBasedNotifications. If you want to use this way manually just "forward" and "reply" to Jira System :) Florian
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