"report for survey" I use limesurvey and don't use OTRS's survey module. It handles nearly every request you ask about OTRS survey module
On Wed, Apr 17, 2013 at 12:10 PM, Steven Carr <[email protected]> wrote: > On 17 April 2013 16:57, Yousef Hamad <[email protected]> wrote: > >> If the default option(-) still without changing the next state will take >> this option on the ticket information , because is not mandatory. >> > > But they can't mark the ticket as closed without setting the next state > value to either closed successful or closed unsuccessful. So the ticket > will remain open until this is set. > > Ok, can I make a report for survey using MS-Office excel or anything >> already exist. >> > > I don't think there is a way to export the data out of OTRS directly, so > you will need to query the database to get this information. You will have > to look at the survey tables and work out the correct query to get the data > you need and then you will be able to use Excel to query that data and > convert it to charts etc. Someone on the list might have already done this > but I would doubt it, so you are on your own to figure it out for yourself. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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