Nothing further to suggest. If you can't link authentication of a customer to an entry in Google Contacts, you're going to be stuck. After that, you'll have to develop your own Kernel/CustomerUser/Google.pm that handles all the OTRS API calls (likely, only read-only search), and make sure Config.pm sets CustomerUser::Google as the CustomerUser backend.
How to? Up to you. On Mon, May 6, 2013 at 8:17 AM, Kaushal Shriyan <[email protected]>wrote: > On Mon, May 6, 2013 at 5:42 PM, Gerald Young <[email protected]> wrote: > >> That would either require extensive development (I'm thinking programming >> against Google API for Contacts) or some sort of export-import... >> >> Nothing's built-in, and I haven't heard of any plugin for this ... Also, >> unless customers are logging in as email addresses, you're going to have to >> assign a unique identifier to the Google Contacts that matches to the >> method you're using to authenticate customers. That is to say, you won't >> easily find the contact you're looking for if the authentication method >> doesn't provide information stored in the contact. >> >> > Gerald, > > Are you referring to > https://developers.google.com/google-apps/contacts/v3/? > I happen to see this perl module > http://search.cpan.org/~merixzon/WWW-Google-Contacts-0.36/lib/WWW/Google/Contacts.pm > in > CPAN. Will this fit into this specific use case. Please suggest further. > > Regards, > > Kaushal > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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