Check Ticket::DefineEmailFrom under Ticket -> Core::Ticket I have this set to "System Address Display Name" which uses the name you define for the address. I suspect this is set to "Agent Name" on your system.
On 8 May 2013 11:28, Darshak Modi <[email protected]> wrote: > Hi, > For different queues, I have set different from email address. > > When replying from web interface, it displays right from address but the > Name before from Address it displays wrong. > e.g I have set system address as [email protected], I think its because I am > logged in as Darshak. > > But If I reply, it shows Darshak<[email protected]> , so for customer the mail > address from displayed is Darshak. But that would be wrong. > Is this standard behavior or I can change ? > > Thanks > Darshak > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
