I checked the permissions on c:\program files\otrs (which would, I assume, be OTRS_HOME) but nothing. I'm running OTRS on Windows (so it's actually a small miracle I've gotten the script to run as far as it has.) so it's not running from /opt/otrs. Could that be my problem?
From: [email protected] [mailto:[email protected]] On Behalf Of Gerald Young Sent: Wednesday, May 08, 2013 6:30 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] backup.pl password error it could be possible that OTRS_HOME isn't accessible from the current user, or you're running it from other than /opt/otrs> On Wed, May 8, 2013 at 9:05 PM, Johnson, Shannon <[email protected]> wrote: Hello, I am trying to get the backup.pl script to run, but am running into an error when the script attempts to run mysqldump: "Dump MySQL rdbms ... mysqldump: Got error: 1045: Access denied for user 'otrs'@'localhost' (using password: YES) when trying to connect" I have checked the settings in Kernel/config.pm - tried both typing the correct password in directly and also pasting the "crypted" password (obtained using otrs.CryptPassword.pl) - but to no avail. I can successfully run mysqldump.exe directly using the same command the backup.pl script seems to want to generate: mysqldump -u otrs -p######## -h localhost OTRS > c:\otrs_backups\databasebackup.sql It's as if the backup.pl script isn't actually consulting Config.pm for the database password or something. I'm stumped. Help, please? Thanks in advance, Shannon --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
