Hi All, I made the following test:
1. Remove otrs directory 2. Extract 3.2.6 again 3. Copy the my Config.pm and copy GenericAgent.pm.dist GenericAgent.pm. Rebuild config, Delete cache. 4. Start and reinstall all itsm packages 5. I have only one Customer tab with 3 choices under it... In this case I didn't use my current GenericAgent.pm and ZZZAuto.pm from the older distribution. Is causes any issue? If I compare the newly created GenericAgent.pm and ZZZAuto.pm with the older ones, is it possible the solution? Thanks! Zoltan From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO Zoltan Sent: Friday, May 10, 2013 2:20 PM To: otrs@otrs.org Subject: [otrs] Customer Info Center problem again... Dear All, I have 2 Customers tab in my OTRS 3.2.4 which is upgraded from 3.1.x version. 1st is poiting to http://10.129.0.29/otrs/index.pl?Action=AgentCustomerInformationCenter;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf [ Screenshoot1: http://biro-csalad.hu/temp/sc1.jpg ] 2nd is pointing to http://10.129.0.29/otrs/index.pl?Action=AdminCustomerUser;Nav=Agent;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf [ Screenshoot2: http://biro-csalad.hu/temp/sc2.jpg ] The problem is both pointing to the Search in Customer Information Center. [ Screenshoot3: http://biro-csalad.hu/temp/sc3.jpg ] I think the 2nd one should be showing this screen: [ Screenshoot4: http://biro-csalad.hu/temp/sc4.jpg ] I didn't change anything on system configuration after the upgrade. I checked the Admin man and the sysconfig area several times without any success. Help me, please.... Many Thanks! Zoltan
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