Or, alternatively, don't let them get notifications of tickets in the default queue. Just let them get "you've been assigned owner" notifications.
On Fri, Jun 7, 2013 at 11:11 AM, Gerald Young <[email protected]> wrote: > >But the system doesn’t create the tickets in different queues, creates > in the same queue. > The system doesn't create tickets. And, how does this statement apply to > your original question? > > > On Fri, Jun 7, 2013 at 8:59 AM, Simon Allison > <[email protected]>wrote: > >> But the system doesn’t create the tickets in different queues, creates >> in the same queue. **** >> >> ** ** >> >> ** ** >> >> ** ** >> >> *From:* [email protected] [mailto:[email protected]] *On Behalf >> Of *Gerald Young >> *Sent:* 06 June 2013 17:00 >> *To:* User questions and discussions about OTRS. >> *Subject:* Re: [otrs] change owner of ticket, dont send an email**** >> >> ** ** >> >> > I setup a notification to send an email, whenever there was a new >> ticket into a queue,**** >> >> DDT error. Agents will receive notifications if their preferences for >> said notification is Yes and the queue is highlighted in the Agent's >> Preferences, "My Queues"**** >> >> ** ** >> >> On Thu, Jun 6, 2013 at 11:55 AM, Simon Allison < >> [email protected]> wrote:**** >> >> **** >> >> Hi**** >> >> **** >> >> I setup a notification to send an email, whenever there was a new ticket >> into a queue, but when they create a phone ticket and set owner, it sends >> an email – but I don’t want it to do this if the owner is set, if it was a >> new ticket without an owner then send email would be better. **** >> >> **** >> >> How would I change it to do that? **** >> >> **** >> >> **** >> >> en::Agent::NewTicket**** >> >> **** >> >> **** >> >> Simon Allison **** >> >> **** >> >> **** >> >> ********************************************************************** >> This message may contain privileged and confidential information. >> It is intended solely for the person to whom it is addressed. >> If you are not the intended recipient, please notify the sender and >> delete the message immediately. **** >> >> The text in this e-mail and any attachments should not be altered or >> tampered with in any way. >> Any views expressed in this message are those of the individual sender >> and do not necessarily >> reflect the views of South Downs College <http://www.southdowns.ac.uk>. >> ************************************************************************* >> * >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** >> >> ** ** >> >> ********************************************************************** >> This message may contain privileged and confidential information. >> It is intended solely for the person to whom it is addressed. >> If you are not the intended recipient, please notify the sender and >> delete the message immediately. >> >> The text in this e-mail and any attachments should not be altered or >> tampered with in any way. >> Any views expressed in this message are those of the individual sender >> and do not necessarily >> reflect the views of South Downs College <http://www.southdowns.ac.uk>. >> ********************************************************************** >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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