When I create a new ticket in OTRS (Tickets -> New Phone Ticket) the
form seems to have two different places to select a customer.
One is an edit box labeled "From Customer:" where I can start typing a
customer's name or email address and it starts showing me options I can
pick from.
The other is an HTML link titled "[customer]" next to a label that says
"Options:". The link brings up a popup window where I can search for
customers and click on one.
If I use "From Customer" to choose the customer and then click "Submit",
I get an alert that says "One or more errors occurred" and then red text
under the customer entry that says "Please remove this entry and enter a
new one with the correct value." If I add the same customer using the
"Options: [customer]" link it works fine. One difference I see is the
"From customer:" edit box seems to use the form '"name" <email>' whereas
using "Options: [customer]" just puts in the email address only.
I setup OTRS with an external backend, and it's quite possible I did
something foolish. Just wondering if somebody already bumped into
something like this and can point me towards a reason for this.
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