HI All,
Dynamic Fields date and time created as Estimated Resolution Time . I am
using SLA Escalation - first response time but not using Escalation - solution
time. I want use "Estimated Resolution Time" (Dynamic Fields date and time )
as "Escalation - solution time". If any ticket reach Estimated Resolution Time
means ticket solution time Escalated.
Example:
Ticket first response time : 30min
Estimated Resolution Time" (Dynamic Fields date and time
): some date xx/xx/xxxx 60min
How to use Dynamic Fields date and time as Escalation - solution time:?????
Thank you,
Regards,
Kalyana chakravarthy M .P,
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