oops. Meant Config.pm
On Tue, Jun 11, 2013 at 7:34 AM, Gerald Young <[email protected]> wrote: > > Message: Need CustomerID!!! > Make sure there's something valid for the Map for that field in SysConfig. > > > On Fri, Jun 7, 2013 at 2:36 PM, Adam Moffett <[email protected]>wrote: > >> >> OK, it's pretty clear that I did something wrong in setting up the >> externalDB. I pretty much pasted the example from the admin guide into >> Config.pm and edited it. It's at least partially working because I can see >> the customers and create tickets for them. In addition to the weird thing >> that happens when creating tickets (which I posted about separately), I >> also get an error when I load customer.pl. I pasted it below. >> >> I must be overlooking something fundamental. >> >> Error: Need CustomerID!!! >> >> Comment: >> >> Traceback: >> >> ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Jun 7 14:28:22 2013 >> >> Message: Need CustomerID!!! >> >> Traceback (1654): >> Module: Kernel::Output::HTML::Layout::CustomerError (v1.381.2.10) Line: >> 3653 >> Module: Kernel::Modules::CustomerTicketOverview::Run (v1.4.2.1) Line: 68 >> Module: Kernel::System::Web::InterfaceCustomer::Run (v1.63) Line: 998 >> Module: >> ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_customer_2epl::handler >> (unknown version) Line: 46 >> Module: (eval) (v1.44) Line: 204 >> Module: ModPerl::RegistryCooker::run (v1.44) Line: 204 >> Module: ModPerl::RegistryCooker::default_handler (v1.44) Line: 170 >> Module: ModPerl::Registry::handler (v1.99) Line: 31 >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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