What about it don't you understand? It's a very simplistic method to notify customers their ticket has been closed.
You create a new Notification (Event), set the criteria to trigger the notification, then specify what content is sent to the customer of the ticket. Steve On 12 June 2013 02:53, Kaushal Shriyan <[email protected]> wrote: > Hi, > > I am running OTRS version 3.2.7 on CentOS 6.4. Can someone please help me > understand about > http://wiki.otterhub.org/index.php?title=Notify_Users_that_a_Ticket_has_closed > I am not sure i understand it how to implement. > > Regards, > > Kaushal > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
