Thanks. What did you do? You decided to wait for a stable installer?
On Wed, Jun 19, 2013 at 4:54 PM, Sune T. Tougaard <[email protected]>wrote: > Doh, in that some forum post, it says that 3.2.3 is working, I think > that was what I saw.**** > > ** ** > > /S**** > > **** > > *From:* [email protected] [mailto:[email protected]] *On Behalf > Of *Sune T. Tougaard > *Sent:* 19. juni 2013 15:51 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Problem upgrading to 3.2.8 on Windows (cause?: old > HTTPD binaries in latest installer?)**** > > ** ** > > Hi,**** > > ** ** > > I’ve experienced something similar (a couple of times, actually), trying > to do a 3.1.2 -> 3.2.x recently, ending up with a roll-back.**** > > I also found this post on the forums: > http://forums.otterhub.org/viewtopic.php?f=63&t=20288**** > > ** ** > > I read somewhere (can’t remember where and can’t find it again, it was > very late ;-) ), that v. 3.2.4 shouldn’t experience this problem.**** > > I have not tested, I think I’m aiming for simply doing a manual install of > a newer Apache instead.**** > > (or actually giving the beta installer a try)**** > > ** ** > > /Sune**** > > ** ** > > **** > > *From:* [email protected] [mailto:[email protected]] *On Behalf > Of *Bogdan Iosif > *Sent:* 19. juni 2013 15:38 > *To:* OTRS User Mailing List > *Subject:* [otrs] Problem upgrading to 3.2.8 on Windows (cause?: old > HTTPD binaries in latest installer?)**** > > ** ** > > Hi list,**** > > I'm trying to upgrade to 3.2.8, from 3.1.10, on Win 2008 R2 with SP1 and > I'm running into an ugly problem that I think is related to the Apache > config deployed by OTRS's Windows installer 2.4.8. I used this 3.2.8 > package because I made the common sense assumption that its installer is > more stable than the latest beta for OTRS's Windows installer 3.0.0.**** > > First, I performed a clean install (in a VM where Windows itself was > freshly installed) using otrs-3.2.8-win-installer-2.4.8.exe. When it came > time to run the web installer I instead switched to following instructions > for the upgrade from here: > https://github.com/OTRS/otrs/blob/rel-3_2_8/UPGRADING.md**** > > ** ** > > =Symptoms=**** > > > Everything went OK with the upgrade up to, and through, step "12. Restart > your services". > > When I reached step 13 and needed to start using OTRS's admin interface, I > discovered the application is unusable because Apache's process crashes > very suddenly after a few HTTP requests and OTRS is effectively shutdown > afterwards. If I attempt to manually restart the Apache service then it > crashes again very soon, following the same pattern. The Event Log contains > some cryptic messages like:**** > > ==System Log== > > The Apache2.2 service terminated unexpectedly.**** > > ** ** > > ==Application Log== > > Faulting application name: httpd.exe, version: 2.2.22.0, time stamp: > 0x4f242d7a > Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 > Exception code: 0xc0000005 > Fault offset: 0x753a34c1 > Faulting process id: 0x458 > Faulting application start time: 0x01ce6cdea9707025 > Faulting application path: C:\Program Files (x86)\OTRS\Apache\bin\httpd.exe > Faulting module path: unknown > Report Id: 3c668618-d8d2-11e2-b6da-000c29f4581a > > Faulting application name: httpd.exe, version: 2.2.22.0, time stamp: > 0x4f242d7a > Faulting module name: IPHLPAPI.DLL_unloaded, version: 0.0.0.0, time stamp: > 0x4ce7b859 > Exception code: 0xc0000005 > Fault offset: 0x753a34c1 > Faulting process id: 0x6bc > Faulting application start time: 0x01ce6cdeb6fa43b4 > Faulting application path: C:\Program Files (x86)\OTRS\Apache\bin\httpd.exe > Faulting module path: IPHLPAPI.DLL > Report Id: 3bfdbf74-d8d2-11e2-b6da-000c29f4581a**** > > =My Investigation=**** > > ** ** > > The following recent post (in German) describes almost the same exact > problem that I have: > http://stefan.pachlina.net/index.php?option=com_content&view=article&id=317:otrs-crash-apache-service-beendet-sich-ab-325&catid=21:itblog&Itemid=42 > **** > > Reading through Google Translate, I saw the author pinpointing the root > cause to a faulty version of \OTRS\apache\bin\libapr-1.dll. He said the bad > version is 1.4.5.0 and recommends instead either 1.3.6.0 or 1.4.6.0. Note > that I currently have 1.4.5.0 in production and haven't ran into any > problems. Also, I have no idea how the post author identified that DLL to > be the problem.**** > > The output from "httpd -v" is identical between my prod (3.1.10) and test > (3.2.8) envs but after doing a folder comparison I see a lot of differences > in files from apache\bin. First, there are a lot of *.DLL and *.SO files > that are different and the versions deployed with 3.2.8 seem a lot older > (from 2009) than those deployed with 3.1.10 (from 2012). Here is a report > (copy/paste in notepad to see it clearly): > > Name Version Size Modified > Name Version Size Modified > > ------------------------------------------------------------------------------------------------------------------------------- > bin 9`108`428 19-Jun-2013 15:52:38 > bin 28`155`388 19-Jun-2013 15:50:52 > +libaprutil-1.dll 1.4.1.0 192`604 28-Jan-2012 12:15:46 >> > +libaprutil-1.dll 1.3.8.0 188`496 06-Jul-2009 23:21:36 > +libapr-1.dll 1.4.5.0 139`347 28-Jan-2012 12:11:16 >> > +libapr-1.dll 1.3.6.0 135`239 06-Jul-2009 23:21:20 > +libapriconv-1.dll 1.2.1.0 36`958 28-Jan-2012 12:11:24 >> > +libapriconv-1.dll 1.2.1.0 36`946 06-Jul-2009 23:21:24 > +apr_dbd_oracle-1.dll 1.4.1.0 32`868 28-Jan-2012 12:15:54 >> > +apr_dbd_oracle-1.dll 1.3.8.0 32`856 06-Jul-2009 23:21:38 > +apr_dbd_sqlite3-1.dll 1.4.1.0 28`773 28-Jan-2012 12:15:52 >> > +apr_dbd_sqlite3-1.dll 1.3.8.0 28`761 06-Jul-2009 23:21:38 > +apr_dbd_pgsql-1.dll 1.4.1.0 28`771 28-Jan-2012 12:15:56 >> > +apr_dbd_pgsql-1.dll 1.3.8.0 28`759 06-Jul-2009 23:21:38 > +apr_dbd_mysql-1.dll 1.4.1.0 28`771 28-Jan-2012 12:15:58 >> > +apr_dbd_mysql-1.dll 1.3.8.0 28`759 06-Jul-2009 23:21:38 > +apr_dbd_odbc-1.dll 28`770 28-Jan-2012 12:15:50 >> > +apr_dbd_odbc-1.dll 28`758 06-Jul-2009 23:21:38 > \apr_ldap-1.dll 1.4.1.0 24`671 28-Jan-2012 12:15:50 >> > \apr_ldap-1.dll 1.3.8.0 24`659 06-Jul-2009 23:21:36 > > ------------------------------------------------------------------------------------------------------------------------------- > **** > > There are more differences, amongst which the most notable are a lot of > *.SO files in \apache\bin\iconv that are even older (from 2008). Last but > not least, there are a lot of *.PDB files sprinkled through \bin subfolders. > **** > > =Bottom Line= > > I don't know what to make out of this difference in DLL versions. It seems > the installer's author started to use older versions on purpose but I don't > know why.**** > > Can someone make sense of this problem or at least provide me with some > info about a 3.2.x release whose Windows installer works on Windows 2008 R2? > **** > > /bogdan**** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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