Hi,
If value of $Self->{CheckMXRecord} is equal to 1 (default),
OTRS lookup DNS and check MX record. An email address of invalid domain
will be rejected.
Regards,
Norihiro
On Tue, 25 Jun 2013 15:46:40 +0200
"Jason Marshall" <[email protected]> wrote:
>
>
> Hi All
>
>
>
> I am running OTRS version 3.2.2 on Ubuntu 12.04 Server.
>
>
>
> I have an issue with mails going out to some client. I suspect their mailers
> are doing a DNS lookup or verifying for a valid or FSDN from/return address.
>
>
>
> When I mail the clients from my own mail client (outlook or thunderbird) it
> works fine.
>
> When I respond to the client from OTRS the mails are rejected by the remote
> mailer. See error below:
>
>
>
> ----------------------------------------------------------------------------
> --------------------------------
> <[email protected] <mailto:[email protected]> >: host
> anubis.se.axis.com[195.60.68.12] said: 504
> 5.5.2 <Ubuntu-OTRS>: Helo command rejected: need fully-qualified
> hostname
> (in reply to RCPT TO command)
>
> ----------------------------------------------------------------------------
> ------------------------------
>
> I tried changing the actual Ubuntu host name to a FQDN but it still does not
> work.
>
> I tried looked in the admin - framework settings for any way of sending
> mails out with ha FSQN but I cannot find any settings there.
>
>
>
> Our mailer has a valid MX record, so I am not sure where to start looking.
>
>
>
> If any person can direct me in the right direction I would highly appreciate
> it.
>
>
>
> Kind Regards
> Jason
>
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