Generic Agent might be useful, but that's only good for one customer at a time.
On Thu, Jun 27, 2013 at 8:01 AM, Darshak Modi <[email protected]>wrote: > So for old tickets is there a way like reload cache or any script ? or > only manual way possible ? > > > > random person not in Customer database who has emailed his ticket doesn't >> have Customer Information, even if the customer has been created after the >> email arrives. Re-assign a customer to the ticket.. >> >> >> On Thu, Jun 27, 2013 at 6:23 AM, Darshak Modi >> <[email protected]<mailto: >> darshak.modi@**elitecore.com <[email protected]>>> wrote: >> >> Hi, >> >> I am trying to enable customer information in ticket zoom view, >> but it shows as none. >> Where should I check ? >> >> >> Thanks >> Darshak >> ------------------------------**------------------------------** >> --------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> >> >> ------------------------------**------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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