Hi Alverom
Thank you for replying.
I have checked the config, but everything seems to be OK. Somehow I cannot save
the config through sysconfig, but I can show you the config in config.pm (and
it seems to be OK??) :
# Begin customer authenticatie
#Example 11-11. Customer user authentication against a LDAP backend
# This is an example configuration for an LDAP auth. backend.
# (make sure Net::LDAP is installed!)
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '192.168.1.2';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=Suzo, dc=int';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group xyz to use otrs)
$Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=OTRS_Users,OU=Suzo
NL,DC=Suzo,DC=int';
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
# for ldap posixGroups objectclass (just uid)
#$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
# for non ldap posixGroups objectclass (full user dn)
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=OTRS,OU=IT
Department,OU=Suzo NL,DC=Suzo,DC=int';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Password';
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
'(objectclass=user)'
# $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';
# in case you want to add a suffix to each customer login name, then
# you can use this option. e. g. user just want to use user but
# in your ldap directory exists user@domain.
#$Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
# Einde voorbeeld 11.11
# CustomerUser
# (customer user ldap backend and settings)
$Self->{CustomerUser} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# # ldap host
Host => '192.168.1.2',
# # ldap base dn
BaseDN => 'dc=Suzo, dc=int',
# # search scope (one|sub)
SSCOPE => 'sub',
# # The following is valid but would only be necessary if the
# # anonymous user does NOT have permission to read from the LDAP
tree
UserDN => 'CN=OTRS,OU=IT Department,OU=Suzo NL,DC=Suzo,DC=int',
UserPw => 'Password',
# # in case you want to add always one filter to each ldap query, use
# # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
'(objectclass=user)'
AlwaysFilter => '(memberOf=CN=OTRS_Users,OU=Suzo NL,DC=Suzo,DC=int)',
# # if both your frontend and your LDAP are unicode, use this:
# SourceCharset => 'utf-8',
# DestCharset => 'utf-8',
# # if your frontend is e. g. iso-8859-1 and the charset of your
# # ldap server is utf-8, use these options.
# SourceCharset => 'utf-8',
# DestCharset => 'iso-8859-1',
# # die if backend can't work, e. g. can't connect to server
# Die => 0,
# Net::LDAP new params (if needed - for more info see perldoc
Net::LDAP)
Params => {
port => 389,
timeout => 120,
async => 0,
version => 3,
},
},
# # customer uniq id
CustomerKey => 'sAMAccountName',
# # customer #
CustomerID => 'company',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
# # show now own tickets in customer panel, CompanyTickets
# CustomerUserExcludePrimaryCustomerID => 0,
# # add a ldap filter for valid users (expert setting)
# CustomerUserValidFilter => '(!(description=gesperrt))',
# # admin can't change customer preferences
# AdminSetPreferences => 0,
# # cache time to live in sec. - cache any ldap queries
# CacheTTL => 0,
Map => [
# # note: Login, Email and CustomerID needed!
# # var, frontend, storage, shown (1=always,2=lite), required,
storage-type, http-link, readonly
[ 'UserTitle', 'Title', 'title', 1, 0, 'var',
'', 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var',
'', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var',
'', 0 ],
[ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var',
'', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var',
'', 0 ],
[ 'UserCustomerID', 'CustomerID', 'company', 0, 1, 'var',
'', 0 ],
# [ 'UserCustomerIDs', 'CustomerIDs', 'company', 1, 0, 'var',
'', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var',
'', 0 ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var',
'', 0 ],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var',
'', 0 ],
],
};
# Einde customer authenticatie
Met vriendelijke groet / Kind regards / Mit freundlichem Gruß,
_______________________________________________________________
Erik van Ast
_______________________________________________________________
-----Oorspronkelijk bericht-----
Van: [email protected] [mailto:[email protected]] Namens
[email protected]
Verzonden: dinsdag 6 augustus 2013 9:37
Aan: [email protected]
Onderwerp: otrs Digest, Vol 59, Issue 7
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Contents of otrs digest..."
Today's Topics:
1. Re: "Authentication succeeded, but no customer record is
found in the customer backend" error using LDAP (Alvaro Cordero)
----------------------------------------------------------------------
Message: 1
Date: Mon, 5 Aug 2013 09:12:14 -0600
From: Alvaro Cordero <[email protected]>
Subject: Re: [otrs] "Authentication succeeded, but no customer record
is found in the customer backend" error using LDAP
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID:
<cakzf-zmh3kxc301fz0slewtdtu4qpnp_ct6gznbtvgmwvha...@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"
You have to check your LDAP configuration y Sysconfig. Look for LDAP and it
will direct you to the FrontEnd::Customer::Auth, there you most likely have it
pointing to the DB, also check all the related variables there.
Regards
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