Httpd lives in /otrs/var but there are no log files anywhere in that folder?!?! Daniel (or anyone) do you know what versions of Windows are supported? I know for you Daniel you never got it to work under Windows, but that is my best option. I am using Windows 7 - could that be the problem?
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 12:27 PM To: [email protected] Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience CentOS 6.4 x64! If there is an apache installed via repositories, the folders /var/log/httpd or apache2 must exist. Or did you compile Apache from sources? AFAIK Apache won't be able to start if there's no log folders. Daniel Santos [email protected] ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600 On 08/09/13 15:55, [email protected] wrote: > Thanks Daniel. All I have in /var/log is otrs (the contents of which I shared > earlier), otrs.log, Performance and TicketCounter. No errors in any of those > logs. There is no httpd or apache2 folder or file in /var/log?! > > I tried to installed it on Ubuntu and Suse, but forget what didn't work?! > What flavor of Linux are you using it on? > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of Daniel Santos > Sent: Friday, August 09, 2013 11:52 AM > To: [email protected] > Subject: Re: [otrs] Consistent AJAX communication errors are ruining > my experience > > Jose, by default apache logs will be at /var/log/httpd or > /var/log/apache2 depending on your distro. I recommend you to run it on > Linux. I've never managed to install it on Windows. > > Daniel Santos > [email protected] > ETICE - Empresa de Tecnologia da Informação do Ceará > www.etice.ce.gov.br > +55 (85) 3101.6600 > > On 08/09/13 15:39, [email protected] wrote: >> The Apache and Apache2 folders in \otrs\kernel\cpan-lib are both empty?! Not >> sure where else to look for those logs. Thanks again for the support. It >> seems as if my issue is unique and not easy for anyone else to replicate. >> This is SO frustrating because I KNOW OTRS would be a great fit for us here. >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On Behalf >> Of Daniel Santos >> Sent: Friday, August 09, 2013 11:16 AM >> To: [email protected] >> Subject: Re: [otrs] Consistent AJAX communication errors are ruining >> my experience >> >> Did you check the defatul apache error_log?? Maybe it is logging your OTRS >> errors in there. >> >> I'm at Fortaleza, Ceara... Northeast. >> >> Daniel Santos >> [email protected] >> ETICE - Empresa de Tecnologia da Informação do Ceará >> www.etice.ce.gov.br >> +55 (85) 3101.6600 >> >> On 08/09/13 14:21, [email protected] wrote: >>> Great questions Daniel! >>> >>> I have tried four different physical machines and one virtual with the same >>> result. I tried it primarily in Chrome but have also used IE 10 and >>> Firefox. They had different variations of the error, but none of them >>> worked. >>> >>> Firefox and IE are 100% addon/plugin free - I have Google Voice extension >>> in Chrome, but nothing else. >>> >>> Where in Brazil are you? I spent a few months in Belo Horizonte - >>> LOVE it there! :) >>> >>> -----Original Message----- >>> From: [email protected] [mailto:[email protected]] On Behalf >>> Of Daniel Santos >>> Sent: Friday, August 09, 2013 10:17 AM >>> To: [email protected] >>> Subject: Re: [otrs] Consistent AJAX communication errors are ruining >>> my experience >>> >>> Jose, did you try it on more than one web browsers and different client >>> machines? Which one are you using? Any addons / plugins installed? Which >>> ones? >>> >>> Daniel Santos >>> [email protected] >>> ETICE - Empresa de Tecnologia da Informação do Ceará >>> www.etice.ce.gov.br >>> +55 (85) 3101.6600 >>> >>> On 08/09/13 13:47, [email protected] wrote: >>>> I could only find three *.log files in the OTRS folder, otrs (which I send >>>> you), Performance and Ticket Counter. None of those showed any errors at >>>> all. >>>> Is the webserver log in some other area under a different name? >>>> >>>> -----Original Message----- >>>> From: [email protected] [mailto:[email protected]] On >>>> Behalf Of Renee B >>>> Sent: Friday, August 09, 2013 9:01 AM >>>> To: [email protected] >>>> Subject: Re: [otrs] Consistent AJAX communication errors are >>>> ruining my experience >>>> >>>> On 09.08.2013 17:55, [email protected] wrote: >>>>> I replied to this earlier, but it does not seem to have gone through. >>>>> Trying it again and will truncate some of the log file messages. >>>>> >>>>> Thank you for the reply Renee! >>>>> The otrs.log shows no errors - just notices. >>>>> >>>> And the webserver log? >>>> >>>> -- >>>> Perl / OTRS development: http://perl-services.de OTRS AddOn >>>> repository: http://opar.perl-services.de >>>> >>>> ------------------------------------------------------------------- >>>> - >>>> - OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>>> >>>> This message is for the designated recipient only and may contain >>>> privileged, proprietary, or otherwise confidential information. If you >>>> have received it in error, please notify the sender immediately and delete >>>> the original. Any other use of the e-mail by you is prohibited. >>>> >>>> Where allowed by local law, electronic communications with Accenture and >>>> its affiliates, including e-mail and instant messaging (including >>>> content), may be scanned by our systems for the purposes of information >>>> security and assessment of internal compliance with Accenture policy. >>>> >>>> ___________________________________________________________________ >>>> _ >>>> _ >>>> _ >>>> ________________ >>>> >>>> www.accenture.com >>>> >>>> ------------------------------------------------------------------- >>>> - >>>> - OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> -------------------------------------------------------------------- >>> - OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> >>> -------------------------------------------------------------------- >>> - OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
